Satair A/S Satair A/S

IMS Service Delivery Manager - Hong Kong

About the position

  • Ensure IMS (Airbus Integrated Material Services) contract and cost target fulfilment
  • Ensure team integration in customer processes
  • Ensure customer satisfaction
  • Functionally lead and manage operations team at customer’s location as a true leader according to the Airbus leadership model
  • Ensure parts availability at time of need


Key responsibilities

Manage operations according to contract

  • ·Manage team to achieve deliveries on time to the dedicated customer according to agreed service levels.
  • ·Manage the operations and highlight any shortfalls to respective stake holders.
  • ·Manage integration of team in daily operations at customers and in the supply chain departments to ensure best material and information flow.
  • ·Create initial ramp up plan for program start or customer new fleet integration.


Lead   the operational team and manage related interfaces

  • ·Functionally lead the team for the IMS delivery for specific customer(s), which consist of Planning and Ad-hoc Ordering officers.
  • ·Motivate team members for best results and continuous improvement.
  • ·Perform customer stakeholder management and act as antenna for any kind of information on operations and strategic development and channel this to the relevant teams.
  • ·Ensure close cooperation with centrally based Customer Director in operational, strategic and stakeholder management subjects.
  • ·Ensure best practice exchange to and from other customer teams and support in bottleneck   situations.
  • ·Ensure close cooperation with the Head of Service IMS Hong Kong for people related activities and feedback


Ensure cost efficiency

  • ·Set and control sub targets to achieve overall deal cost targets.
  • ·Manage any kind of change or improvement activities.
  • ·Ensure transparent cost and investment calculations.
  • ·Provide high quality input for internal budgeting such as yearly AOP.


Planning Responsibility

  • ·Develop the demand plan considering all relevant inputs
  • ·Continuously deliver ordering or stock rotation plans to ensure contractual off-shelf availabilities and lead times cost efficiency

Professional requirements

  •   Minimum 5-10 years working experience
  •   Working knowledge of English and Mandarin Chinese, both orally and in writing
  •   Effective organisational and planning skills
  •   Ability to work and build strong working relationships with stakeholders cross geographically.
  •   High degree of aviation business understanding specifically in the area of spares support, supply chain management and A/C maintenance
  •   Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
  •   Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
  •   Strong knowledge of data analysing applications such as databases and Excel
  •   Working knowledge of SAP

Personal & interpersonal skills

  • Customer minded with a strong intercultural understanding
  • Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward
  • Capability to understand the customer perspective, to escape from existing standards, to think in new ways and to translate this for the internal organisation
  • Excellent communication and presentation skills
  • Think and resolve problems independently, quickly and efficiently
  • Possess strong ethics and integrity
  • Excellent time management, multi-tasking, and organisational skills as well as the ability to work under the pressure of deadlines in a fast-paced and changing environment
  • Ability to defend Satair ’s business and limit financial risk
  • Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all
  • Ability to build successful relations across functions and with all stakeholders
  • Positive, pro-active, and enthusiastic communication and working
  • Willingness to travel
  • High flexibility of working times due to co-working in multiple time zones

Satair offers

a unique opportunity to join a fast growing agile international.


Satair is investing in unique skills and development of people through internal and external training, coaching and professional development programmes to ensure a clear career path of advancement.


Send your application

If this sounds like you, please send us your application and experience what it is like to be part of a global team of exceptional individuals driven by a customer centric and innovative mind-set, a can-do attitude and world-class excellence in everything we do.


Share on:
Job type:
Working hours:
Working days:
Application deadline:
Expected Start Date:
Hong Kong, China
Angela LIU
Telephone: +65 65805700
Company homepage:
Back to the top