Satair A/S Satair A/S

IMS Service Delivery Manager - Hong Kong

About the position

  • Ensure IMS (Airbus Integrated Material Services) contract and cost target fulfilment
  • Ensure team integration in customer processes
  • Ensure customer satisfaction
  • Functionally lead and manage operations team at customer’s location as a true leader according to the Airbus leadership model
  • Ensure parts availability at time of need


Key responsibilities

Manage operations according to contract

  • ·Manage team to achieve deliveries on time to the dedicated customer according to agreed service levels.
  • ·Manage the operations and highlight any shortfalls to respective stake holders.
  • ·Manage integration of team in daily operations at customers and in the supply chain departments to ensure best material and information flow.
  • ·Create initial ramp up plan for program start or customer new fleet integration.


Lead   the operational team and manage related interfaces

  • ·Functionally lead the team for the IMS delivery for specific customer(s), which consist of Planning and Ad-hoc Ordering officers.
  • ·Motivate team members for best results and continuous improvement.
  • ·Perform customer stakeholder management and act as antenna for any kind of information on operations and strategic development and channel this to the relevant teams.
  • ·Ensure close cooperation with centrally based Customer Director in operational, strategic and stakeholder management subjects.
  • ·Ensure best practice exchange to and from other customer teams and support in bottleneck   situations.
  • ·Ensure close cooperation with the Head of Service IMS Hong Kong for people related activities and feedback


Ensure cost efficiency

  • ·Set and control sub targets to achieve overall deal cost targets.
  • ·Manage any kind of change or improvement activities.
  • ·Ensure transparent cost and investment calculations.
  • ·Provide high quality input for internal budgeting such as yearly AOP.


Planning Responsibility

  • ·Develop the demand plan considering all relevant inputs
  • ·Continuously deliver ordering or stock rotation plans to ensure contractual off-shelf availabilities and lead times cost efficiency

Professional requirements

  •   Minimum 5-10 years working experience
  •   Working knowledge of English and Mandarin Chinese, both orally and in writing
  •   Effective organisational and planning skills
  •   Ability to work and build strong working relationships with stakeholders cross geographically.
  •   High degree of aviation business understanding specifically in the area of spares support, supply chain management and A/C maintenance
  •   Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
  •   Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
  •   Strong knowledge of data analysing applications such as databases and Excel
  •   Working knowledge of SAP

Personal & interpersonal skills

  • Customer minded with a strong intercultural understanding
  • Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward
  • Capability to understand the customer perspective, to escape from existing standards, to think in new ways and to translate this for the internal organisation
  • Excellent communication and presentation skills
  • Think and resolve problems independently, quickly and efficiently
  • Possess strong ethics and integrity
  • Excellent time management, multi-tasking, and organisational skills as well as the ability to work under the pressure of deadlines in a fast-paced and changing environment
  • Ability to defend Satair ’s business and limit financial risk
  • Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all
  • Ability to build successful relations across functions and with all stakeholders
  • Positive, pro-active, and enthusiastic communication and working
  • Willingness to travel
  • High flexibility of working times due to co-working in multiple time zones

Satair offers

a unique opportunity to join a fast growing agile international.


Satair is investing in unique skills and development of people through internal and external training, coaching and professional development programmes to ensure a clear career path of advancement.


Send your application

If this sounds like you, please send us your application and experience what it is like to be part of a global team of exceptional individuals driven by a customer centric and innovative mind-set, a can-do attitude and world-class excellence in everything we do.


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Satair Group: Excellence Connected

With more than USD 1.7 bn in revenue, Satair Group is a 100% wholly-owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.

Every day our + 1,300 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

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Hong Kong, China

Angela LIU
Telephone: +65 65805700