Satair A/S Materials Support

MATERIAL ON-SITE SUPPORT MANAGER


20180409SATAIR01

Satair, a 100% wholly-owned subsidiary of Airbus SAS. To further strengthen our customer support in Singapore we are seeking an experienced Material On-site Support Manager. Reporting to Satair’s Head of Airline & MRO On-site Support, the successful candidate will work on-site at our customer’s facilities near Changi Airport

 

About the position

  • On-site focal point for Singapore based customer(s) for all material and logistics issues related to full Satair/Airbus material and services scope
  • Support the customer(s) on material and logistics issues with regards to direct orders placed with suppliers, including escalation with the supplier support management function as required.
  • Support customer on-site with training and assistance for all material, logistics and suppliers issues; creating awareness and familiarization with Satair / Airbus Material and Logistics processes, interfaces, products and services
  • Build, maintain and contribute to a sustainable and positive relationship between Satair/Airbus Material and Logistics and the customer

 

Key responsibilities

  • Ensure efficient interface, smooth communication and information flows between customer and operational and commercial functions within global Airbus/Satair organization.
  • Be the focal point for material issues requiring coordination between Satair, Airbus FHS and / or suppliers, be in charge of the overall consolidation of relevant inputs including response to senior management.
  • Develop solutions, take decisions and manage escalation to Management, to ensure material support and service deliverables meet customer expectations.
  • Consistently provide high quality responses to customer related requests for all spare parts and related services.
  • Ensure visibility to relevant stakeholders in Satair/Airbus on operational performance and customer satisfaction.
  • Clarification of spares technical queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical and engineering departments.
  • Assist customer in areas of spares provisioning, spares supply and logistics, certification, documentation and warranty.
  • Provide on-site customer training relating to the use and understanding of Airbus/Satair documentation, manuals and portals
  • Provide regular reports on assigned KPIs, highlights and issues during on-site assignments.

 

Professional requirements

We are looking for candidates with the following skills and experience:

  • Degree in Aeronautics, Business, Supply Chain or Logistics
  • Relevant work experience in logistics, supply chain, customer service and the aviation industry
  • At least 3-5 years working experience in a customer service position or similar within the aviation industry
  • Technical/aircraft engineering and process oriented background with the ability to understand and interpret technical documentation and drawings
  • Analytical skills with the knowledge of spare parts ordering, planning, pricing, and provisioning
  • Excellent working knowledge of MS Office applications (especially Excel and PowerPoint) and SAP R/3 (material management modules)
  • Oral and written fluency in English. Further language skills are a plus.

 

Personal & interpersonal skills:

  • Ability to work in a dynamic and fast-paced environment and within a divers and international team
  • Excellent customer interaction and customer orientation. The ability to understand customers to develop and propose creative solutions to solve issues is key for the position
  • Willingness and ability to travel
  • Ability to work on different topics in parallel and quickly adapt to new/different customers and locations
  • Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues
  • Effective stakeholder management across all internal functions
  • Proactively take initiative to ensure customer satisfaction
  • Self-starter and able to work without constant direction while administering own mission on-site
  • Structured way of working and with superior communication skills
  • Analytical skills and presentation skills are required
  • Negotiation skills

 

Satair offers

a unique opportunity to join a fast growing agile international.

Satair is investing in unique skills and development of people through internal and external training, coaching and professional development programmes to ensure a clear career path of advancement.

 

Send your application

If this sounds like you, please send us your application and experience.

 


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Satair Group: Excellence Connected

With more than USD 1.7 bn in revenue, Satair Group is a 100% wholly-owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.

Every day our + 1,300 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

For more information please visit www.satair.com




 
Job type:
Permanent

Working hours:
Full-time

Application deadline:
31/05/2018

Location:
Seletar