Satair Pte Ltd

We are looking for a motivated Order Fulfilment Specialist

ORDER FULFILMENT SPECIALIST (1-year renewable contract)


Job objectives

  • Ensure on-time parts availability
  • Order processing, administration and management of material orders for assigned IMS customer


Key responsibilities include:

  • Order management and administration for all aspects of the material order handling process and facilitating the stock dispatch of material from resources globally.
  • Understand customer requirements and transform into fulfilment actions.
  • Purchasing of parts from Airbus partner companies, which include monitoring and escalation of deliveries.
  • Initiating withdrawal process from production lines, external suppliers or Airbus' global warehouses.
  • Develop alternative solutions and make decisions to ensure in-time material delivery to meet customer requirement.
  • Launch and coordinate sourcing process and data loading activities for new part numbers.
  • Ensure in-time delivery for all spare parts and related services to all Airbus customers’ worldwide using available technical and commercial data.
  • Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
  • Be the focal point for the customer for material order related actions.
  • Manage order book and follow up proactively to ensure no or low backlog and delays.
  • Inform relevant stakeholders proactively on order status, especially for delays or critical parts.
  • Hand over relevant tasks and related information to the 24/7 backup organisation.


Professional requirements:

  • Minimum 3 years working experience
  • Degree in Business, Supply Chain, Logistics or Production and have relevant work
  • Working knowledge of English, both orally and in writing
  • Understanding aviation business specifically in the area of spares supply chain management
  • Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
  • Ability to understand your customer to develop and propose creative solutions
  • Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues.
  • Working knowledge of MS Office applications (Excel, Power Point...) and SAP R/3
  • Diplomatic sense and open/‘out-of-silo’ mind-set
  • Ability to build successful relations across functions and with all stakeholders
  • Strong ability to work in a team to achieve common targets
  • Positive, pro-active, and enthusiastic communication and working
  • Flexibility in terms of working times, which could include weekend or shift work if required to fulfil targets.


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Satair Group: Excellence Connected

With more than USD 1.7 bn in revenue, Satair Group is a 100% wholly-owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.

Every day our + 1,300 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

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Changi Airline House