Satair A/S Customer Order Desk

Join us to be a Customer Order Specialist and provide world class excellent customer service to our customers in APAC region.

Customer Order Specialist


About the Position


This position will focus on participating in and contributing to our high performance Customer Order Desk team in Singapore. Main job responsibilities will include:

  • Build and maintain strong customer satisfaction with quick response times as well as honest and qualified responses to all customer requests and inquiries. This includes handling and timely follow up on quotations, orders, backorders, customer complaints and claims.
  • Proactively update customers on status of enquiries and deliveries.
  • Handle invoice discrepancies in a timely fashion to support Sales and Finance in the Accounts Receivables.
  • Work in close coordination with our other internal departments to increase efficiency, productivity and to support in sales proposal follow-ups.
  • Occasional participation in external key customer meetings as per agreement with the Customer Service Manager.


Professional Requirements


  • Preferably Diploma with 2 or more years' of customer service experience in a dynamic environment, preferably from the aerospace industry.
  • Working knowledge of English, both orally and in writing.
  • PC literacy (Microsoft Office).
  • Knowledge of Lotus Notes tools and SAP would be advantageous.
  • Candidates with basic shipping knowledge (including transportation of dangerous goods and INCO terms) will have an added advantage.
  • Ability to work as a team player. 
  • Self motivated and driven to work with a positive attitude. 
  • Desire to achieve results and advance with a fast growing organization





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Satair Group: Excellence Connected

With more than USD 1.7 bn in revenue, Satair Group is a 100% wholly-owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.

Every day our + 1,300 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

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